Frequently Asked Questions

Orders

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and can no longer be changed. Please contact us as soon as possible at contact@empiredesbebes.com.

Shipping

How long does delivery take?

Orders are processed within 1–3 business days and delivered within 7–15 business days after dispatch. We ship to all 50 US states, including Alaska and Hawaii.

Is shipping free?

Yes! We offer free shipping on all orders across the United States, with no minimum purchase required.

Will I receive a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime on our Track My Order page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, contact us at contact@empiredesbebes.com.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

What items cannot be returned?

The following items are non-returnable: opened nursery items, personalized or custom products, and items marked as final sale.

Product Safety

Are your products safe for babies?

Absolutely. All products in our store are selected with safety as our top priority. We only carry items made from baby-safe, non-toxic materials that meet US safety standards.